Delivery Policies

To guarantee transparency to our members and the right to cancel or withdraw from payments and memberships purchased through our platform, the Dominican Republic Risk Management Club has approved the following acceptance, cancellation and refund policies.

• Membership payments and product purchases will be accepted when, upon completion, an electronic receipt or proof of payment has been generated, which you may print from the website and a copy of which will also be sent to the email address provided.

 

• Purchases may be made in DOP or USD, depending on the type of payment being made and the merchant it is linked to.

 

• Our products may be activated at the time the purchase is accepted, using the activation code or key that you will receive in your email.

 

• You may cancel a payment made on our platform before leaving the purchase environment; after that, it will be treated as a refund and the policies described in this document will apply.

 

• For a refund, you must present the receipt sent by the platform confirming the payment of the membership or purchase of a product.

 

• You must send us your request to the address info@clubdegestion.org or complete the form that appears on our website.

 

• Your request will be handled and evaluated within a period of no more than three (3) days, when received Monday to Friday from 8:00 AM to 5:00 PM.

 

• Once the refund is authorized or not, you will be sent an email with the result.

 

• A 100% refund of your membership will be made if your request is made within 15 days of payment; after that date the refund will be prorated for each month or fraction of a month elapsed.

 

• Refunds will not be made for multimedia products and downloadable documents.

 

• Training products purchased through the CGRRD payment platform will qualify after confirming that they have not been redeemed, and the request must be made within 7 days of payment. Any exceptions that may apply must be reviewed case by case.

 

• Fees that may be incurred by the refund operation will be deducted.

 

• All refunds will be made through the same channel in which the funds were received; this process may take up to 15 business days depending on the policies of the card-issuing banks. After this period the customer may opt for the return or refund policies. No cash refunds will be made.

 

• In addition to these return policies, the policies of the card brand with which each transaction was made, or those of the institution associated with the product purchased, may apply.

 

• A refund does not apply in any of the following cases:

 

• If the product purchased does not meet the return policies of the CGRRD or of the linked institution.
• If the product explicitly states that it cannot be exchanged or returned.