When and how you can cancel a payment.
Last updated: October 11, 2026
Cancellation
You can cancel a payment before leaving the checkout environment, for example by clicking “Cancel” on the payment page. In that case you are not charged. Once the payment is completed, the refund policy applies.
How to request a refund
Write to info@gestionderiesgo.org or use the Contactform, with the receipt or proof of payment. We evaluate the request within no more than three (3) days and let you know the result by email. We are available Monday to Thursday from 8:30 AM to 5:30 PM and on Fridays from 8:30 AM to 5:00 PM.
This page summarizes one part of our Delivery, Cancellation, Returns and Refund Policy. The full policy is available there.
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